Frequently Asked Questions

Where are you located?

Grand Wailea Maui is located at 3850 Wailea Alanui Dr, Wailea, HI 96753, in South Maui, right off of Wailea Beach.

What time is check-in? 

Check-in is at 4 pm.

What time is check-out?

Check-out is at 12 pm. Hospitality rooms may be requested based on availability for increments of 30 minutes to shower and refresh before your flight.

Do you offer pool passes for non-registered guests?

We do not offer pool passes or day passes for non-registered guests.

What parking options are available?

Valet parking is available at the resort for $40/day. There is not a self-parking option available.

Are you a pet-friendly resort?

Grand Wailea is a pet-friendly resort, and also welcomes all therapy and service animals. There is a $30/night non-refundable pet fee. There is no fee for service or therapy animals.

How many guests can be in a room or a suite?

Standard rooms accommodate up to four (4) guests per room, with all king bedrooms offering a pull-out sofa located in the room. Suites accommodate up to five (5) guests per room. 

What is your cancellation policy?

Grand Wailea has a 14-day cancellation policy, in which standard reservations may be canceled at no charge. Advanced purchase packages and rates, special promotions, and rooms purchased via third party partners may have separate terms and conditions. Festive stays between December 19 – January 1 have a 60-day cancellation policy.

Is Grand Wailea all-inclusive?

Grand Wailea does not offer an all-inclusive package. Amenities on property, including dining, are separate from room rates.

Is turndown service available?

Turndown service is available by request at check-in.

What movie was filmed at Grand Wailea?

Many of the Hawaii scenes from Just Go With It were filmed at Grand Wailea.