Frequently Asked Questions
Are there any travel advisories or updates related to COVID-19 for Grand Wailea, Maui, or Hawaii?
Grand Wailea looks forward to welcoming you back. For the most current updates, please visit our regularly updated Travel Arrival page.
Where are you located?
Grand Wailea Maui is located at 3850 Wailea Alanui Dr, Wailea, HI 96753, in South Maui, right off of Wailea Beach.
What time is check-in?
Check-in is at 4 pm.
What time is check-out?
Check-out is at 12 pm.
Do you offer pool passes for non-registered guests?
We do not offer pool passes or day passes for non-registered guests.
Are you a pet-friendly resort?
Grand Wailea is a pet-friendly resort, and also welcomes all therapy and service animals. There is a $30/night non-refundable pet fee. There is no fee for service or therapy animals.
How many guests can be in a room or a suite?
Standard rooms accommodate up to four (4) guests per room, with all king bedrooms offering a pull-out sofa located in the room. Two adults are allowed per room; additional adults will be required to pay additional per adult, per night. Suites accommodate up to five (5) guests per room; two adults per room with additional adults costing extra per night.
What is your cancellation policy?
Grand Wailea has a 24-hour cancellation policy, in which standard reservations may be canceled at no charge. Advanced purchase packages and rates, special promotions, and rooms purchased via third party partners may have separate terms and conditions. Festive stays between December 20 – January 3 have a 60-day cancellation policy.
What is your refund policy?
Cancellations that are owed a refund will be refunded within 30 days.
Is Grand Wailea all-inclusive?
Grand Wailea does not offer an all-inclusive package. Amenities on property, including dining, are separate from room rates.
What movie was filmed at Grand Wailea?
Many of the Hawaii scenes from Just Go With It were filmed at Grand Wailea.
Is smoking allowed in rooms or on property at Grand Wailea?
In accordance with the Hawaii Smoke-Free Law (Act 295), smoking is prohibited in enclosed and partially enclosed areas, within 20 feet of doorways, including guest room lanais. There are designated smoking areas throughout the resort gardens by the thatched huts with ash urns. If you have questions, please call the Front Desk at ext. 50.
Are personal drones allowed on Grand Wailea property?
Grand Wailea takes guest safety and privacy seriously, and in compliance with Hilton Worldwide and Wailea Resort Association rules, operation of personal Unmanned Aircraft Systems/Drones is prohibited on-premise. Grand Wailea is a UAS/Drone No Fly Zone for all personal and recreational purposes, and approved vendors must work through marketing to ensure all permits and licenses are obtained.
What is the liquor law on Maui? Do I need to carry my ID with me?
Hawaii State Liquor Law requires a person to be at least 21 years of age to purchase or consume alcohol. All patrons will be asked to present identification prior to being served alcohol at any of the resort’s outlets. Outside alcoholic beverages are prohibited on the pool deck and activity areas. Grand Wailea reserves the right to refuse alcohol service to any patron without proper identification or thought to be visibly impaired.
Does Grand Wailea collaborate or work with influencers?
Grand Wailea has paused its influencer program. Due to the high amount of influencer requests we receive, we may not be able to respond to your influencer inquiry.
Are there safes available in every room?
Yes, safes are available in every guest room.
What airport should I fly into?
The main airport hub on Maui is OGG.
Grand Wailea Revitalization
We are pleased to announce Grand Wailea is currently undergoing a multi-faceted revitalization, executed as a phased approach meant to underscore the property’s position as the gold standard in luxury hospitality. The hotel’s rich heritage and unique character will be preserved and updated to reveal a final product in 2022 that offers a fresh, modern interpretation of Hawaii and the relaxed elegance for which Grand Wailea is known and celebrated. Additional questions can be answered here.
Q: What parts of the resort are being refreshed?
A: The exciting enhancement of Grand Wailea will include already-existing spaces scattered throughout the hotel. The revitalization will be executed in a phased approach to avoid any disruption to the guest experience.
Q: When will the refresh take place?
A: The refresh will be multi-faceted; updates began in 2020 with the Napua Club lounge.
Q: What will be closed during the renovation?
A: In keeping with our commitment to optimal guest service and experience, the revitalization will be executed in a phased approach to avoid any disruption, and while some areas may be undergoing transformation, the hotel will always remain fully operational and provide alternative venues to supplement any temporary closures. The hotel is fully committed to maintaining a seamless execution and delivering the best in hospitality, for which the property is known and celebrated for.
Q: Is the spa open?
A: We are excited to announce a new spa concept called Mōhalu by Spa Grande, a new intimate spa experience and personal escape, inspired by the same Spa Grande heritage and traditions. Launched as a direct result of guest demand for a full range of treatments in a more private individualized setting, this new chapter of in the Spa Grande story will feature 19 private treatment suites with partial garden or ocean views and will offer a range of packages and services while Spa Grande prepares to undergo a future enhancement.
Q: Will the renovation disrupt the guest experience?
A: Grand Wailea is working behind the scenes to ensure the revamp does not disrupt the guest experience. As some spaces may be closed for a short period of time, the hotel will provide alternative venues to supplement any temporary closures.