E komo mai

E Komo Mai

As Hawaii welcomes back visitors, you may have questions on what your upcoming arrival experience may look like. As operational environments and state regulations are updated, we will continue to provide you with the latest information here to help you best plan your stay.

Your Arrival

We look forward to welcoming you back to Grand Wailea, A Waldorf Astoria Resort! Grand Wailea reopened according to the highest state, federal, and brand standards, and as regulations and guidance from the state evolve, so will our offerings. Please note that hours of operation, available amenities, and occupancy limitations are subject to change at any time.

Hawaii Pre-Travel Testing: Before Your Arrival

Please visit Hawaii’s COVID-19 page for a full list of CLIA approved testing partners and the latest state updates.

As of January 19, Maui County will require all arriving passengers to have uploaded the AlohaSafe COVID-19 exposure app or other Google-Apple exposure notification (GAEN) system to their mobile phones. Failure to do so will result in mandatory 10-day quarantine. For information about AlohaSafe and links to download, go to https://www.alohasafealert.org/.

The new rule applies to both arriving transpacific as well as inter-county passengers and is in addition to existing statewide Safe Travels Program requirements.

Under Hawaii’s Safe Travel Program, a Safe Travel registration and application is required by the state. A negative test must be uploaded to your account no more than 72 hours before your arrival on island. Once approved, the Safe Travel program will email you a QR code to be utilized at the airport and resorts. Grand Wailea will validate your Safe Travel approval status using the Safe Travels QR code and associated valid picture ID for all travelers required to undergo pre-travel testing.

Travelers without a validated Safe Travel approval will be required to quarantine for 10 days. At this time, Grand Wailea is only hosting guests who are able to bypass the quarantine period. Per Hawaii guidelines, keiki (children) four and under are not required to take a covid-19 test and are not subject to quarantine without the test.

We ask that you follow all local guidelines and laws with respect to wearing a mask in indoor public areas. Our Team Members will continue to wear face masks out of an abundance of caution.

Social distancing of at least six feet is in effect in all areas. To limit direct contact, keyless entry is offered on every room.

CleanStay

Grand Wailea has implemented Hilton CleanStay with Lysol protection to deliver an industry-defining standard of cleanliness and disinfection in Hilton properties across the world. Our elevated processes and Team Member training have been developed with RB, maker of Lysol and Dettol, to help guests enjoy an even cleaner and safer stay from check-in to check-out. New standards for Hilton CleanStay that will be rolling out soon include a Hilton CleanStay Room Seal to indicate that a room has not been accessed since being thoroughly cleaned and disinfected, “knock and go” dropped-off room service, and flexible housekeeping options.

Wellness Ambassador

Wellness Ambassador

We are committed to making your travel plans as safe and seamless as possible. Our ‘Wellness Ambassador’ is here to assist you prior, during, and following your stay to help guide you through Maui’s latest health and safety protocols and assist with any special requests, such as setting up a remote “office” and workstation to work remotely or booking one of our gym pods for your workout.

Text Grand Wailea’s Wellness Ambassador:
808-745-1555

Dining

Enjoy a taste of Hawaii from sunrise to sunset. Delight your tastebuds with breakfast from Cafe Kula, a Coastal dinner menu from Bistro Molokini, curated cocktails at Botero Lounge, or a sunset-filled show at our weekly Luau.

For full dining options, visit Grand Wailea’s DINE page.

*Hours and availability subject to change

View Menus

Beach & Pools

POOLS

All pools will be open to guests, subject to county occupancy regulations, social distancing, and on-property reservations. Cabanas are available for reservation. Upon resort reopening, slides will be open, however the water elevator will not be open due to safety guidelines; we look forward to their reopening as guidelines allow.

Pool chairs are available on a first-come-first-served basis starting at 7am by visiting the main activity desk or the Hibiscus pool desk.

Pool Activity Desk Hours: 7am – 5pm
Slides Hours: 10:30am – 4pm

BEACH

Complimentary beach chairs will be available upon availability. Per Maui County regulations, guests must be present at time a chair is set on beach; reservations are not available.

WATER ACTIVITIES

Aqualani and Dive Wailea will be open for select hours during the day for water activity rentals, including paddle boarding, kayaking, and snorkeling.

More Information

Resort Activities

FITNESS

Registered guests will have access to the fitness gym. Entry will be subject to occupancy regulations and social distancing will be in effect. Beach yoga and outdoor fitness classes* will also be available. *Advance Reservations Required

Fitness Center Reservations

*For Fitness Classes, Guests are requested to book by 8pm the night prior. Low attendance may result in class cancellation.

SPA GRANDE

During our reopening, we will be offering a select menu of seasonal and guest-favorite treatments that follow state and brand safety guidelines.

Call Spa Grande at 808-875-1234×4949

Please arrive at the spa 15 minutes in advance of your scheduled treatment time.

Pre-arrival mobile check-in is available. Upon arrival to spa, guest will be temperature checked and escorted to locker room. A sanitized locker, robe, slippers and personal amenities will be provided for you upon arrival.

The Healing Waters of Maui and water treatments will be closed in accordance with safety guidelines, however we look forward to their return as guidelines allow.

SPA GRANDE | BOOK ONLINE

GRAND PASSPORT

Keiki can learn while they play at Grand Wailea. At check-in, children will receive a Grand Passport, which maps and lists out all educational activities to visit around the property. After each activity, a sticker “stamp” on their passport will indicate they have successfully completed the ‘lesson’ and additional activities will be available after departure, including printouts for coloring.

RETAIL

A selection of retail outlets will be open with limited hours.

Personal shopping and additional store availability are available by appointment; x2950 or call/text 808-868-6347.

RESORT

A daily self-parking fee of $45.00 is added to each room per night when on-site parking is utilized. Valet Parking is available for $65 per car, per day.

A daily resort fee of $45.00 is added to each room per night and is used to cover a variety of guest-only amenities and activities at Grand Wailea.

Included in the resort fee:

A one-time 45-minute photography session with Pacific Dream Photography (scheduled in advance)
Unlimited local, toll-free, and credit card calls (no access fee)
WiFi
Two refillable bottles of PATH water on day of arrival placed in the guestroom; water refill stations located throughout resort
Participation in beach yoga and outdoor fitness classes
Admission to twice-daily SCUBA clinics
Use of Beach Cruiser Bikes (based on availability)
Hula and ukulele lessons
Beach umbrellas for use on Wailea Beach (based on availability)

Maui Activities

Our Maui County partners are excited to have the opportunity to welcome you back. Restaurants, activities, and shops may have limited hours or specific steps for pre-arrival.

Our Personal Waldorf Astoria Concierge team is here to help you plan your Maui adventure. Concierge services are complimentary with your stay; our team has a number of suggestions, collateral, and access to help you book different activities.

EMAIL CONCIERGE | CALL CONCIERGE

Connect With Us

For more information regarding your upcoming stay, please contact reservations or concierge at 808.875.1234.

Virtual Concierge Text Message Service

At Grand Wailea, we live to create extraordinary lifetime memories. Your Personal Concierge is with you at all times. Send us a text anytime from anywhere. At Your Fingertips. At Your Service. 808.745.1555

Transportation

Getting to and from Grand Wailea is a breeze. We even offer an on-site car rental company to allow you to explore Maui the way you want.

On-property Enterprise Rental Car is located in the lobby near our concierge desk. Enterpise Rental Car hours are subject to change; reservations are recommended before your arrival to island.