Frequently Asked Questions

Grand Wailea offers guests the opportunity to cancel direct bookings up to seven (7) days before their intended stay, at no charge. Advanced purchase packages and rates, special promotions, group contracted rates, and rooms purchased via third-party partners may have separate terms and conditions. Please note, festive stays between December 18 – January 4 require a 60-day cancellation policy.

Our standard rooms accommodate up to four guests per room, with all king bedrooms offering a pull-out sofa. Two adults are permitted per room; however, additional guests over 18 years old will be required to pay per adult, per night. Our suites accommodate up to five guests per room, which includes two adults per room, with applicable charges for additional adults per night.

Grand Wailea is proudly a pet-friendly resort that welcomes all family, therapy, and service animals. Guests accompanied by a family pet (under 50 pounds) will be charged a $30/night non-refundable pet fee; however, there is no fee for service or therapy animals. Limit one pet per room.

All pets must be on a leash and accompanied by a registered guest at all times when outside the guest room. According to the Hawaii State Health Code, only registered service animals are allowed in restaurants.

Please note that guests must comply with all state, local regulations including state Animal Quarantine laws prior to arrival.

Hawai'i Pet Quarantine FAQ

Grand Wailea looks forward to welcoming you back.
For the most current updates, please visit our regularly updated Travel Arrival page.

Grand Wailea Maui is located at 3850 Wailea Alanui Dr, Wailea, HI 96753, in South Maui, right off of the famed Wailea Beach.

Guests may check-in anytime after 4 pm.

Guests have until 12 pm to check-out.

At the current time, we do not offer pool passes or day passes for non-resort guests.

All guests that are owed a refund will be refunded within 30 days of their cancellation.

Grand Wailea does not offer an all-inclusive package. All amenities on property, including dining, are separate from room rates; however, a daily Resort Fee is added to each room per night and used to cover a variety of guest-only amenities and activities at the resort.

Many of the Hawaii scenes from Just Go With It starring Adam Sandler and Jennifer Anniston were filmed at Grand Wailea.

Under the Hawaii Smoke-Free Law (Act 295), smoking is prohibited in enclosed and partially enclosed areas, and within 20 feet of doorways, which includes guest room lanais. Throughout the resort gardens, there are designated smoking areas in thatched huts that include ash urns. If you have questions regarding this policy, please call the Front Desk at ext. 50.

Grand Wailea takes guest safety and privacy seriously, and in compliance with Hilton Worldwide and Wailea Resort Association rules, operation of personal Unmanned Aircraft Systems/Drones is prohibited on-premise. Grand Wailea is a UAS/Drone No Fly Zone for all personal and recreational purposes, and approved vendors must work with our marketing team to ensure all permits and licenses are obtained before use.

Hawaii State Liquor Law requires a person to be at least 21 years of age to purchase or consume alcohol. All patrons will be asked to present identification before being served alcohol at any of the resort’s venues. Outside alcoholic beverages are prohibited on the pool deck and activity areas. Grand Wailea reserves the right to refuse alcohol service to any patron who is thought to be visibly impaired or unable to present proper identification.

Please DM your influencer requests to us @GrandWailea on Instagram. Due to the high amount of influencer requests we receive, we may not be able to respond to your influencer inquiry.

Yes, safes are available in every guest room.

The main airport on Maui is Kahului Airport (OGG).

We are pleased to announce Grand Wailea is currently undergoing a multi-faceted revitalization, executed as a phased approach meant to underscore the property’s position as the gold standard in luxury hospitality. The hotel’s rich heritage and unique character will be preserved and updated to reveal a final product in 2023 that offers a fresh, modern interpretation of Hawaii and the relaxed elegance for which Grand Wailea is known and celebrated.  

We are currently busy enhancing the overall property, including many of the resort’s  -existing spaces. This revitalization is being executed in a phased approach to avoid any disruption to the guest experience.

The multi-faceted resort refresh began in 2020 with the Napua lounge and will continue through to 2023 with improvements to other central areas including Spa Grande. In the interim, please be sure to check out our exclusive boutique spa concept, Kilolani Spa at Grand Wailea. Additional updates are available on our Enhancement page. 

In keeping with our commitment to optimal guest service and experience, the revitalization will be executed in a phased approach to avoid any disruption. While some areas are undergoing transformation, the hotel will remain fully operational and provide alternative venues to supplement any temporary closures. We are fully committed to maintaining the seamless guest experience Grand Wailea is known and celebrated for.

We are excited to announce our new spa concept, Kilolani Spa at Grand Wailea, a new intimate wellness experience and personal escape inspired by the stargazers of ancient Hawaiʻi. This new chapter of our Spa will feature a wide range of packages and services.

Grand Wailea is working behind the scenes to ensure the revamp does not disrupt the guest experience. As spaces close for a short period of renovation, the hotel will provide alternative venues to supplement any temporary closures.