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Important To Know
Age restrictions
Guests under the age of 16 may receive treatments (excluding Termé Wailea Hydrotherapy)
if accompanied by a parent or guardian and with a signed waiver. Minors may be asked to show proof of age.
Visiting guests
Visiting and neighbor resort guests holding spa appointments are granted use of the Fitness Center;
cardiovascular room, weight training room and one fitness class on the same day of spa treatment.
Gratuities
Gratuity is not included in spa service prices.
Gift Cards
Gift Cards are available for purchase and are
non-refundable. For more information, call (800) SPA-1933 or visit the Spa Reception Desk
Reservations
Guests are encouraged to make Spa arrangements in advance to ensure appointment
times are available. A credit card is required to secure Spa appointments. Prices
are subject to change without notice.
Cancellation policy
To cancel or change an appointment, you must do so four hours prior to your first
treatment. If an appointment is cancelled with less than four hours notice, the guest will be charged
100% of the total cost. No-shows for appointments are charged 100%.
Spa etiquette
Q. How early should I arrive for my treatment?
Arrive a minimum of 15 minutes prior to termecheck-in time. A late arrival will determine the length
of your treatment time. Your treatment will end as scheduled so that the next guest may begin on time.
Q. What should I know about health concerns?
If you have any health concerns, please consult your physician before visiting any spa.
Pregnancy: You may want to avoid treatments using deep pressure and hydrotherapy treatments
involving heat. Please inform our spa agents about the stage of your pregnancy upon scheduling your appointments.
Menstrual cycle: Ladies on their cycle are asked not to utilize the hot tubs and specialty
baths in the Termé Wailea Hydrotherapy, however please be aware that Spa Grande offers and array of water therapies such as the tropical showers, eucalyptus steam room, redwood sauna and a complimentary honey mango loofah exfoliation.
Q. How do I prepare for my spa visit?
We will provide you with a locker for your personal belongings. Please do not bring
valuables to the spa. You will receive towels and slippers while in the Termé Wailea
Hydrotherapy and a robe for your treatments. If you feel more comfortable, please bring
your bathing suit, as the Termé Wailea Hydrotherapy is a bathing suit optional area. Disposable bathing suits are available for a small fee.
Q. Do I have to disrobe entirely for spa treatments?
That is your option, however, keep in mind our staff is trained to appropriately drape
you with towels for privacy.
Q. Can I ask my therapist to make adjustments?
Absolutely. This is your treatment. Communicate with the staff regarding room temperature,
pressure, technique, etc. We value your feedback. In addition, at the time of booking your
appointment, discuss with the associate your preferences for gentle, moderate or deep massage,
male or female therapists.
Q. Is there anything else I should be aware of before?
It is recommended that you refrain from consuming alcohol at least eight hours prior to your
Spa treatment. Alcoholic beverages are not permitted in the Spa.
Spa hours:
8:00am to 7:00pm
Phone: (808) 875-1234 x 4949
Termé Hours: - First Termé starts at 8am and last Termé starts at 5pm.
Treatment Hours: - First treatment starts at 9am and last treatment starts at 6pm.
The Fitness Center
Hours of operation: 6:00am to 8:00pm
Phone: (808) 875-1234 x 4786
The Grand Salon
Hours of operation 9:00am to 7:00pm
Phone: (808) 875-1234 x 2498
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